Get support

We try to make this feel less like opening a help-desk ticket and more like asking a friend who already runs AidaIDE. Most questions get a faster answer in the community than they would by email, so we've put those options first. If a ticket is still the right call, the form is right below.

Try the community first

Ask on Discord
Live help from other AidaIDE users and the team. Often answered in minutes.
Browse the FAQ
Setup, licensing, devices, SSH, OTA — the most common questions answered.
Read the tutorials
Pi, ESP32, Jetson, and Hierarchy Builder walkthroughs from start to finish.
Still need to open a ticket?
~24h reply
Most tickets answered within one business day
Email reply
Replies sent to the email you submit below
Private
Tickets are not public; only AidaIDE staff see them
Up to 8,000 characters. No need to include credentials or secrets — we'll never ask.
Screenshots help a lot for UI issues. Files larger than 180 KB are rejected — re-take or crop.

By submitting, you agree we may contact you about this ticket via the email above.

Ticket received

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